Kerensa Langitan, Maggie Derblay and Steven Phillips Wellness. The trillion dollar industry. The holy grail. We’ve come a long way from the Jane Fonda workout tapes. Today wellness is viewed through a much broader and sophisticated lens, encompassing not just fitness and nutrition but also spirituality and mindfulness. Longtime wellness practitioners and teachers Kerensa Langitan and Maggie Derblay are joined by Steven Phillips, the General Manager at the LUX* flagship, LUX* Grand Baie, to talk to us about their personal wellness journeys and how wellness has taken a front-row seat in the travel and hospitality journey.

Wellness at LUX* Grand Baie with Kerensa, Maggie & Steven

Paul Jones: I’m Paul Jones and you’re listening to the Spirit of Lux.

Steven Phillips: The whole thing with wellness is you have a goal that you maybe want to reach, but you take your time to get there. It's not a race. And I think if you create it as a race, and I've done that before, there's pressure you pull back and you don't kind of push yourself but you just do it at your own speed.

Kerensa Langitan: Throughout the years, your wellness preferences also became more in abundance, and then your choices become different to balance your body and mind.

Kerensa Langitan: We need vibration or energy, especially when you want people to also perceive wellness because it is energy from within. And that's how we can spread more wellness outside.

Paul Jones: Welcome to the Spirit of Lux. Today, we have our wellness episode and I'm joined by two fine ladies who are both longtime wellness practitioners and teachers alike, with whom I've worked with for around 20 years. Kerensa and Maggie, a very warm welcome to both of you. And we're also joined by Steven Phillips, who I first met and also recruited at the Global Wellness Congress in Singapore. Here you are Steven, in Mauritius, at the helm of what is going to be the finest resort in the world I want to say. So, we are going to talk about wellness. And to kick this off, I would like each of you to tell your own story about your journey of your own personal wellness. So, let's start with Kerensa.

Kerensa Langitan: Thank you, Mr. Jones. My personal journey, since I was small, I was exposed to antibiotics. So, my body became very weak, let's say. And then how I got a stronger basically is by doing many activities. So, at that time, physical activities, lots of sports to basically counteract, not so much on the nutrition side. Then I really like movement at the time. I like dancing, so that's when my wellness path started. And then from there, teaching group exercises. So, during that time like ala Jane Fonda, you have high impact, low impact exercises, teaching children jazz ballet. And then from there, I came to know about the spa. At the time spa was in the early stage. So, it is within a hotel, it is called health club, you have some kind of massage rooms where guests can get the sport massage. The fitness part was very big at that time, but then spa took over. And then this is how I think the Global Wellness Summit started with spa people. But from then, all the other aspects came above. And of course, throughout the years, your wellness preferences also became more in abundance, and then your choices become different to balance your body and mind. So, that's how I started with my personal wellness. And then right now or this past couple of years, meditation and stillness became a lot of part of my life. And I think helps a lot especially in the mental and emotional side. And that's, I think, govern our body.

Paul Jones: Well, thank you very much Kerensa. And you are certainly renowned throughout the group as being the calmest person in our team and it's always a pleasure to interact with you because you do actually inspire calm with our team members and also with our many guests. So, Maggie, how about yourself?

Maggie Derblay: Hi Paul, hi everyone. I think I started my wellness journey without even knowing it was wellness. I did a lot of sports at school. And I remember having this conversation with my dad when it was time to go and study. And I was tossing trying to choose between being a marine biologist and studying exercise science. Dad was not keen at all on marine biology. He thought you'll never get a job. So anyway, ended up in Scotland studied exercise science. And really two things stuck with me throughout those years and two things I still remember after 25 years, and two specific messages given to us by two fantastic lecturers. The first one was your primary role is to get everyone from a sedentary lifestyle up to an active one in the safest and most optimal way. And I still think that that is my role no matter what I'm doing. And the second message that was given to us by Clyde Williams, who was our sports nutrition lecturer, he said, "Many of you think you're going to invent this pill that does it all: longevity, peak performance, no disease. And let me tell you, it doesn't exist. This magic pill doesn't exist. It's a journey. There's different modalities you have to tap into, you're going to have to guide people on this journey." And really, that's where it started. And after studying, I also never really thought I would end up in hospitality. But I started in 1999 and I think I was lucky to have met a lot of people that inspired me further, and I've never really looked back. And along the way, there's been a couple of marathons and there's been some basketball, there's been some swimming. And I think I love being challenged and I love reaching for different goals. And what really passionate me now is getting out into nature. I love trail running, I love hiking, I love ocean swims. I love doing it with my family and I also love doing it alone. So, I'm very aware that my preferences are great, but I also need to adapt to everything everyone else is seeking. So, that's really it in a nutshell, Paul.

Paul Jones: Well, thank you, Maggie. And I must say, on many occasions when you were training me, I wished you'd give me the magic pill because I was under a lot of stress as you push me to do more reps-- but always safely. All right, let's go on to Steven. How about your wellness journey, Steven?

Steven Phillips: Actually, I'm glad you asked Maggie to go before me because she said that she started her wellness without really realizing that she started. And actually, I did that from the age of nine when I started playing rugby and doing a lot of sports at school. And I was very fortunate and I seemed to be quite adept at doing a lot of it. So, it was athletics in the summer, it was rugby in the winter, a bit of cricket. And I suppose that's really where it started. But again, in terms of the world of wellness, as most people see it, I think one of the things with me, I was really a typical general manager and I always felt that a lot of wellness was based on the fact that when I used to have sore muscles after playing rugby, I'd go and get some guy to kind of massage my legs to make me feel better. And in terms of the business side of it, I always saw the wellness or the spa revenues as kind of almost an ancillary part of the hotel revenue. And then what really happened one day, I was in the Maldives opening great resorts and there was a lady called Rebecca Hayes, who Paul, I think you actually know, I think you worked with her in a previous life in Mauritius, Maggie was telling me yesterday. And she saw that I was stressed out about the opening. There's a lot of things going on. And she kept on saying go and have a Kundalini massage or treatment. And I'm going, "No, no, no, I don't need it, I don't need it." And then she took me into treatment room and got a great girl called Esther to give me a 45-minute Kundalini. And I came out almost a new man. But it was a little bit embarrassing. And when I did walk out, I had tears in my eyes because I was so relaxed, and my mind just changed. And I had to go straight into a business meeting. So, that business meeting that was held for the first 10 minutes with a pair of sunglasses on. But it really told me that actually there's a lot more to wellness than just having your legs wiped or cleaned or whatever after playing a game of rugby, that I was absolutely delighted. And I certainly saw that when we met at the Global Wellness, I think one of the slides that came out was that the wellness business at that time was $49 trillion a year. And I thought, “My goodness me, this is just incredible.” And I finished at the last resort to join you guys. And the last couple of days I had a very famous guest there. And I was seeing that he was using his mobile phone first thing in the morning, he was already stressed at breakfast even though he's in a wonderful place. And I told him to stop using his mobile at that time and I explained to him, and this was something he explained to me when I started doing the pranayama classes, these breathing classes and so on, is that our mind is like a car engine of our brain. When we wake up in the morning, it takes a few minutes to warm up. And what you don't want to do is keep seeing these neon screens in front of you the whole time. And since the time I did the pranayama, I don't turn my mobile on or don't look at the screen for at least 45 minutes before I go to bed. And that makes a huge difference. There are these small parts of wellness and then there's a much larger part of wellness. And I try my best now as much as I can to live the life. I've got a swimming pool here at home. I'm very fortunate. Even though it's a bit cold at the moment, I go in there 45 minutes, half an hour, in the morning. And at the end of the day do a little bit aqua aerobics and I feel the benefits of it. If I can be a convert, I think anybody can be. And still have fun. Thanks, Paul.

Paul Jones: Well, thanks very much, Steven. And let me share with you all, because I think, last time we spoke about preparing for today's podcast, you asked for my personal wellness journey. So, I guess I started in the 70s with distance running. And I remember when I moved to Mauritius in 1975, and I was jogging along the road, and people would look at me as though I'm half crazy. Whereas when you go to the United States at that time, jogging had really taken off. And then the jogging became half marathons. I was running a lot with Maggie and then I did a few marathons on top of that. And that went on for quite some time into the 2000s. And then I was adding on Bikram yoga, which I became addicted to since I moved to London. And I found that the cold weather in London was not like Mauritius, it was absolutely freezing. So, to be able to go into the hot yoga room at six o'clock in the morning, and have 90 minutes of Bikram before I started work was the ideal antidote to that cold weather, and it also got the blood moving. The next phase for me was the start of my spiritual journey which continues to this day. I started back in 2008. And that has been, I think, the most significant change for me. It is a continuous practice. It's a meaningful practice. And it really centers around taking care of yourself in order to take care of others because the philosophy is that everybody has a Buddha nature. And what you need to do is to polish that Buddha nature and to encourage others to polish their Buddha nature and help them polish their Buddha nature, because everybody can become a Buddha. That is my Haryana Buddhism. At the same time, I started to wean myself off of running. The knees were feeling the weight of all those years of running. And I was replacing it with a mix of yoga and gym.

Paul Jones: And I remember after I moved to Singapore, and I was practicing yoga fairly regularly, early in the morning, I used to walk past this room. And this room was where people seemingly were practicing yoga in silence and going through all the asana practice on their own without any verbal guidance from the teacher, although there was a teacher on hand, doing adjustments. That yoga I learned was Ashtanga Yoga, and I was in awe of the people who were doing it. It looked like ballet. It was so exquisite in the way they were doing it. And one day, I summoned up the courage to talk to the teacher. And I said, "Look, I'm not that good at yoga. I practice, I'm doing vinyasa. I'm doing hatha. I'm doing yin and yang, but I like what I see. Do you think I could start? He said, "You're most welcome. This is called Mysore. It's your own practice. And don't worry, I'll give you the charts of the different asanas, and you can start." So, I started. And I always remember, unlike everybody else, I had a picture of every asana around my mat. And I was consulting every picture for the sequence and there's just so many asanas during the practice, which took around 90 minutes for the first series. And it was quite funny. Anyway, after about six to nine months, I learned the sequence and was able to do it, not as well as the people before me, but certainly I was able to remember the sequence and perform the asanas in the set sequence. And then I started digging deeper into the meaning of Ashtanga and I found that it meant eight limbs. And that asana was just one of those limbs and the physical practice was really a minor part of what is Ashtanga. And it was only while following a yoga teacher program with Alex, my teacher from New York, that I explored with him the other limbs of Ashtanga and found distinct similarities to my spiritual practice, and that the yamas and niyamas are the observations and what you shouldn't be doing in your life, and they resemble the precepts of Mahayana Buddhism.

Paul Jones: So, that certainly rang a bell with me. And then of course, as Steven was talking about pranayama, there is the practice of pranayama, which is breathing. And so, there are the eight limbs. But more importantly, I discovered that Yoga is not at all centered around the physical asana practice. And this realization came while studying the yoga sutras of Patanjali, an ancient sage whose form took the bottom half of his body was a coiled serpent, which is also known, Steven, as the Kundalini. The Kundalini actually is the serpent. And the serpent, it is said, it rises through your body, and it will then rise. And this is how you balance the prana with the apana. The apana is rising, that is the Kundalini, which actually comes from shakti. And the prana is more than male breaths, which comes from Shiva. So, you have shiva and shakti and you have to harmonise the two. And I would suggest that if you had tears in your eyes that the Kundalini rose with full force and brought tears to your eyes. But the second sutra of Patanjali says, "Yoga chitta vritti nirodha ha," which means, "Yoga is the cessation of the fluctuation of the mind waves when the thoughts stop." Why do you want the thoughts to stop? For clarity to develop, discriminative wisdom, the ability to decipher real from unreal, true from untrue, and dark forces from light. And that sunk in and made me realise that when I was watching the practitioners in their Mysore class, actually practicing the asana, they looked to be completely in their own world, almost as if they were in a meditative state. And I must say that this I find when I'm practicing my Ashtanga asana practice, I get into that meditative state, which then enables me to balance the prana with the apana and get the Kundalini moving through the body.

Paul Jones: So subsequently, to the Ashtanga practice, I've added resistance training and also a bit of boxing. I don't think my boxing teacher will be pleased to hear me say a bit, actually, it's more than a bit. And I find boxing very good because boxing has nothing to do with the arms, it's all to do with the hips, as I've learned, because you've got to turn the hips, which turn the shoulders that actually propel the arm forward in order for you to do the different moves that you have to do in boxing. And then of course, it's all to do with the legs. And then in order to get the legs moving, you've got to do skipping. I'm not great at skipping, but I'm trying hard to get moving with the skipping. Anyway, I would like to conclude my own personal journey by saying that I really believe firmly that wellness comes from inside out, and it's that balance between the inner wellness, that is not just the physical inner wellness, but it's also the mental, the total, the spiritual wellness wholeness that you achieve through your own individual practice, whatever that is. And then if you can marry that with a physical practice that takes care of your body and you can bring the two into harmony, then maybe you're on the way to finding that magic pill, Maggie, maybe.

Steven Phillips: Paul, there are two things I picked up from this. One is what you were talking about when you were doing the running. I drive 15 minutes from my house over to LUX* Grand Baie every morning, seven o'clock in the morning. And this amazing that the amount of people who are either walking or running every morning, and they can be all age groups as well, it amazes me. There's one lady I see every single day and I see her at different times in my journey, depending when I've left. And we've been kind of for the last probably two months being seeing each other, we're now waving at each other. I'm in the car, she's running away, and she got a great smile on her face. And then there's another one and then there's another one, and it's becoming, in Mauritius now, a lot more popular. And I think the other thing I thought one of the keys is you said quite often that you may not be the best or you do this a little bit, but I think the whole thing with wellness is you have a goal that you maybe want to reach, but you take your time to get there. It's not a race. And I think if you create it as a race, and I've done that before, there's pressure you pull back and you don't kind of push yourself but you just do it at your own speed. And that's the same with all forms of wellness, I think it's so important. We're not there to get a cup at the end of the day, we're there to feel well, either from within, especially with your mind and your body in terms of fitness. But you can take your time and just build it up and do it at your own speed. I think it's great.

Paul Jones: Absolutely. And of course it's not for the Instagram picture either. You doing a hand stand.

Steven Phillips: Or something on Tiktok.

Paul Jones: Okay. Kerensa, tell us all about your plans for LUX* Grand Baie. This brand new hotel, which I know that you've conceptualised from the very start as being the epitome of wellness. What have you got in store for us, Kerensa?

Kerensa Langitan: I'm very glad that you are telling about the story. That is the basic of what I would like the team to achieve as well as for our guests. Wellness starts from awareness to higher consciousness. We are wellness tools to be become more aware about our own state of mind and body. And then what do you want to do about it to become imbalanced? It is a continuous journey, it's a lifelong journey basically, to recognise that, and then hopefully this can be, again, reflected to our guests. So, from the service side, the five natural elements, and then you spoke about that also, so mind body spirit, five great natural elements, if we look at that, and that's what we want to use to recognise our own element in what current state, let's say, you can reflect yourself and how you want to adjust that. So, five great natural elements is the space and then you are talking about creativity because in that space when you do meditation, breathing, you enter into that space. But you can obtain that also by doing physical exercise, but with awareness or mindful exercise you can then say so.

Kerensa Langitan: In that, breathing is very important because this is also to create that bridge between mind and body. So again, back to the natural element, you have that space to represent creativities, movement. You have transformation, represented by fire, the water element that we have which is the bath journey, the connectivity also in our body, the dysregulation, the blood circulation as well as the earth that is the support. So, that's the building itself, if you look at the outer part. If you look at the building, the wellness building at LUX* Grand Baie, all these elements are in there. Obviously, it is natural elements so we have it everywhere. But this is also very nicely represented by Kelly Hoppen, because she uses basic muted colors, plus the female-male energy of black and white, but in a minimum way. So whether it’s the team or guests, we can create that space or creativity. Not the creativity where you're doing arts, if you can do that, it is good, but rather creativity in the way of what you want to do with your mind or in your intention. So, you become creative in solving, let's say, challenges. That is from the service. And then the building, you have the water to connect. The bath journey is a treatment or therapy by itself. So, you can basically enjoy the facilities, the hot and cold to have a healthy effect on your body. And this you can do it in a circular experience, like you do your own ritual and then go back again before you have treatments, after exercise. Then in the treatments and the products, they're also tailored according to these elements. So we educate ourselves and our guests to recognise what can be done for us. So, breathing vibration is also a very important point in our offering. Vibration, meaning energy. This can be represented with music, with the spa music, the music that we use for treatments, sound healing. We need vibration or energy, especially when you want people to also perceive wellness because it is energy from within. And that's how we can spread more wellness outside. Self-care is a very important part as well. So whoever comes to have an experience, whether it is through a product or through a treatment, through an experience that they are given some kind of wellness tools and that they can continue their journey, whether during their stay or when they are exposed outside or in their real life. I think I have a little bit of description of how I started with this.

Paul Jones: Well, thank you very much, Kerensa. Maggie, what have you done to add on and to build on to this foundation that Kerensa has created, and you both have created working closely together?

Maggie Derblay: When we talk about the fitness industry, for instance. We know we've got different mindsets, and we know we've got the experts, the enthusiasts, they know what they want. And you're probably in that category, Paul. You've reached a level where you possibly would require less guidance and you would probably be more open to an element of discovery; you would probably want to discover something that would supplement nicely and contribute to your current journey. And then you've got the experimenters, the ones who really want to try everything and want to maybe take the train into the next level, to a certain extent. You've also got the traditionalist - I would put my mom in that category. She just wants a treadmill and walks every day but that's really what she's looking for and just to go swimming. And then you said yourself, the passive ones - the guests to a certain extent who don't specifically want to embark on any routine but who might be nicely surprised to some of the elements we've just spoken about.

Maggie Derblay: So, to complement the spa side, the bath journey, etc., we've invested massively on both fantastic indoor and outdoor space. And I think in terms of footprint, they're on par with each other. On top of that, we wanted to make sure that all of the types of equipment modalities and variety was endless. The spaces are not huge, but the variety is certainly there. The programming, we looked at both the individual and the ones wishing to train as a group, integrating a lot of periodization into the weekly program, variety. We've got six different categories of classes we will be offering, from cycling, to athletic, to nature, to mind and body, to aquatics. So, the variety is really important on that sense. And also what is really important for us are the children. We've paid a lot of attention to what was happening during the pandemic, we know screen time is an issue, we know children are not moving enough. And that is a huge struggle for parents. So, we looked at our play program, and we came up with a nice concept, which is based around five pillars. So, eat well, move, care, feel, and also create. So, I think really, if I have to wrap this up in a nutshell is we're targeting all abilities. We're targeting all mindsets, and we're targeting all age groups with our fitness and wellness program.

Steven Phillips: Sorry, Maggie, if I may interrupt, I think both yourself and Paul, potentially Kerensa are kind of playing down a little bit about what we're doing is, we're in a period of time where we're spending or our owning companies are spending an absolute fortune on what's going to be a glorious establishment. But the attention to detail-- unfortunately, I have to follow this because I can't lead the IDs the aspects that you guys are leading-- that one area that we want to have, which was at the wellness rooftop, it was looking like we weren't going to be able to go ahead with it at one point with your famous piece of machinery called MyBeast. I still sweat when I see this thing on paper. And they have this 230-metre running tracks, the boxing area and everything. We almost lost it. But it was with Paul, yourself, and we're all saying, "No, we need this as something addition, something different, that are going to attract people." And it's through your tenacity that we are able to provide this for our guests at the end. And there's nowhere in the Indian Ocean where you're going to be on the top of the building or on the third floor, be able to use MyBeast do these 230-metre running tracks, do a little unboxing whilst watching the sunset, and obviously having the professional team there to do that. And I have to thank all of you for really pushing that through. Because at one point, we thought it was going to be lost. But we've persuaded people that yes, it's needed for the guest experience, business wise as a different offering from others and we've got it there now and most a lot of the fitness equipment started arriving yesterday. So, we're hoping that MyBeast will arrive very soon. But I got to thank both of you for really pushing that through. It's got to be a fantastic addition to the result.

Paul Jones: Well, thank you, Steven. And I want to ask you a question. Steven, are you a hotelier with a passion for wellness? Or are you a passionate wellness person who is also a hotelier?

Steven Phillips: Probably I have to say the first. Although I was always into fitness when I was younger, obviously I did the traditional movement through the industry with food and beverage and so on. And I think I said at the beginning that wellness is always seen as an ancillary part to the hotel guests stay. But what has happened, actually, when I started off in the Maldives, my interest in wellness as a whole, whether it would be in the water, whether it's in a gym, whether it's certainly with treatments, I certainly gained. Whereas if you kind of imagine it to begin with, the wellness side was just a little bit of it, is now much more important. And I try to treat myself a lot better than I used to. I still have a couple of bad habits as Kerensa and Maggie will tell you, but I'm believing so much more in it. And it's only 22 degrees here today but at a quarter to seven this morning, I was in the pool doing my aquagym because I had a hip replacement a few years ago. And I truly believe in a lot more than I would have done say 10/12 years ago and I'm feeling better for it. And I see guests feel better for it. Paul, we had a guy he was the head of Wonder World banks arrived at one of my resorts. The guy had a gray suit on. He had been traveling for ages, his facial palette was gray, and he just came up and he turned around, he said, "I've just had a 15-hour journey. Can I have a jet lag massage or something?" And we said, "Yeah, we can organize this straight away for you." He stayed with us for 10 days and he came out a totally different man, not because we pushed him to do anything, because that's not what it's all about. But we gave him a belief in his own abilities and the belief in how good it will do him. And the guy still today, he joined a gym, he goes to one of the cycling studios in New York just off that old train line that goes down through Chelsea Village. There's a great cycling studio there. And every now and then, yes, he does post that he's doing it on Instagram, I have to say, but that wouldn't have happened unless we'd given him the ability to do it. And then you can see the transformation in the people. And I think it's wonderful. And I see more of a transformation in myself, as well. So I'm delighted.

Paul Jones: Now he'll be able to use our cycling studio, the first, in Mauritius at LUX* Grand Baie, which is fabulous.

Steven Phillips: Oh, yeah.

Paul Jones: So, what I would like to do, and I'm going to throw this out to all of you, and please respond, as you wish, because we're dealing with guests who may stay for a week or 10 days or maybe two weeks, how do you get them going? Do you start before they arrived? Do you want to start before they arrive? Do you start when they arrive or during? And then how do you ensure that they gain the maximum benefit from their stay from a wellness standpoint, and at the same time, they can also enjoy themselves in our magical restaurants and maybe they can try a wonderful signature cocktail in Ai KISU, a bottle of wine at lunchtime in the Beach Rouge and they can celebrate up in Bisou with some sundowner cocktails. How can they do all of that and achieve some change-oriented wellness program?

Steven Phillips: If you don't mind, I just like to say that the first thing we have to tell people exactly what we've got there, I think we're doing that through building the website and we're even working on the factsheet today, for example, to change things. But you're going to get those guests who do come for wellness. And one of our objectives is that we try to get in touch with the guests before they come. We find out a little bit more about what they want to get out of their stay with us. We can either use that through the butlers or we could use it from the wellness team. We can build something for them. I did it once before. We tell them, "Look, a week to 10 days out, why don't you try this kind of nutritional diet and so on, which helps you before you come?" A lot of our guests may have kind of fitness facilities at home or close by if they're a member of a gym, give them some ideas about how they can carry on or start before they come to us. And then obviously upon the arrival, then we would have built a journey for them, which is an amazing thing. And then at the end, we try to carry that forward. We have the LUX* app, which is a fantastic tool where we can post different things on for them to help them continue that journey after they leave us. And the other thing is you've got those people, they may not have a huge amount of interest, but they like to have a massage or they like to do a bit of running. We look after them well as well. We should still spend the time with these people where they want it. When they come to Mauritius, there's so much else here. So, they have to create a balance within their vacation experience. And you mentioned, Paul, about that the dining options and so on. LUX* have got the great Keen on Green menu, which Dave Minten who I'm very fortunate enough will be looking after all our culinary experiences, him and Maggie and everybody have created this Keen on Green, which balances a menu. Yes, you can have a great steak if you want. But if you want a fantastic vegetarian choice or there's nutritional choices, they're all available there. We're not shoving it down the throats of everybody. But what we're doing is making sure that they know it's available and they pick it up. They can have something Keen on Green down in Ai KISU, they can have great South American tapas or vegetarian ones up in Bisou, and obviously, Beach Rogue, which has got the Mediterranean salads. So, it's all there for everybody. We just need to let them know that it's there and we're there to support their needs.

Paul Jones: Fantastic. Maggie, Kerensa, what would you like to add to Steven's comments?

Kerensa Langitan: From the wellness program, we have lifestyle consultation forms or questionnaires. This relates to recognising the mind/body element. It's divided in two: natural elements and then the other one is the current one. So, this will help them and help us as well to guide them during their stay, or even before like Steven mentioned, because this can be sent beforehand. So, the experience can start then or reconfirmed when they arrive. And then basically, what you do is to tailor according to what they are and then how they can balance their mind and body during the stay, and then afterwards. Obviously, you are on holiday. So, there are a lot of things, a lot of varieties that they can choose, activities that Maggie can maybe elaborate, physical activities. And then from the spa point, the treatments, but also the food. Yes, we do have Keen on Green, but recognising yourself, it can mean you restrict yourself from something but it's not necessarily like not, because food is also a joy, so they are there to enjoy, it's just about knowing your limit, what it can do to your body and mind. This is not only about food, but also activities in whatever you are doing. And then continuously, you recognise this every time, you learn how you balance. It doesn't say you cannot drink wine or alcohol. But if you know that this is not going to give you a good feeling, then maybe you should limit that or maybe you should balance it with water. That's the basic foundation. But it's not only food, it is also in treatment. Even if it's considered healthy, for example nowadays everybody talks about microbiome, yogurt, eat and drink yogurt, kombucha, but too much is also not good for you. It's the same in many things. The principle in how we want to make that awareness to a higher consciousness. So, you become conscious of it, conscious in what you choose, then you become unconscious, because it can become your nature. I think what I have in my core is about spreading this wellness and awareness to people.

Paul Jones: Thank you, Kerensa. Anything you'd like to add on, Maggie?

Maggie Derblay: Yeah, Paul, related to what Kerensa was talking about is the information overload, and I think there's a lot out there. And I think a huge responsibility we have and we're putting a lot of care into choosing the right dosage of information that needs to be given to you before you arrive during your stay, and also how we're going to equip you with the right tools and skills for this transition back to your everyday life. If I go back 20 years ago, the majority of our guests training with me, and I think you included Paul, you were walking away with like a 40-page report with so much information, lots to do. Everything was good in there. But did it practically make sense? I'm not too sure now. So, I think what we're really doing is even when we look at our classes, we've got a lot of short classes that are very targeted routines that you can easily implement into your daily life with new equipment, for instance. So, I think that's really a shift we've made and we're really paying a lot of attention to this, this awareness. And for you to dare join an Ashtanga class when you go back home, and I think a lot of people are still a little bit cautious of this. So, I think this autonomy, this building confidence, the right dosage of information that will be given to you at the different touchpoints along your stay with us. And this preparation for you to go back home is going to be key. And we've engineered this into our packages, into the way we've built our weekly class program. So, for instance, there's a periodization that's followed. So, you would start maybe with simpler classes, and you would move to more complex ones as you reach the end of your stay. And the theme, as I mentioned, has been applied to some other packages we've looked at. We've also paid a lot of attention to rest and recovery. The bath journey is a beautiful space where you'll be able to go and relax for 45 to 60 minutes and just really enjoy the different experiences. But this can also be done at home. So, some of those tools will be shared with you and those small timeframes and how can you really maximize your time once you're back home. And then the last thing, we'll use technology. We've partnered with Technogym, we will have a wellness hub from Technogym. And that will allow us as well to give you some additional tools that you can pair with devices you're currently using, where you can monitor structured activity and also unstructured activity.

Paul Jones: Well, thank you very much. Maggie. And Technogym is certainly present in the Tokyo Olympics with, I believe, over 1,500 of their premium machines. Well, Kerensa, Maggie, Steven, thank you so much for your time today. You've been wonderful. Just before we close, I know that every person listening to this podcast and every guest is going to have one question in their mind. Can I get a Kundalini massage on arrival?

Steven Phillips: I hope so.

Paul Jones: Thank you very much.

Steven Phillips: Thank you so much indeed. Thanks, Paul.

Maggie Derblay: We'll train Steven for that.

Kerensa Langitan: Thank you.

Paul Jones: Thank you for listening to the Spirit of Lux with me, Paul Jones. If you like what you heard, don’t forget to subscribe to our channel on Apple Podcasts, Spotify or wherever you listen.

More Episodes

Careology and the Circle of Care with Ron Kaufman
Aug 05, 2021

Paul Jones, CEO of The Lux Collective, chats with Ron Kaufman, a thought leader on customer experience and service culture development. Ron is a New York Times bestselling author and has penned 15 books, including the famous Uplifting Service. In the first episode of our travel podcast, we discuss the paradigm shift happening in the hospitality industry, whereby service providers have become caregivers in the post-COVID world.

Read more
Designing perfection with Kelly Hoppen
Aug 05, 2021

The second episode of our hospitality podcast reunites our host Paul with kindred spirit Kelly Hoppen, a name that no longer needs an introduction in the world of interior design. Her brilliantly executed neutral-toned havens can be found from East to West. In this episode, Kelly takes us through the creative process of our flagship resort, LUX* Grand Baie, and how ultimately, hotel design is about creating a space where guests fall into an experience of relaxation and luxury.

Read more
Lessons in leadership in the era of Covid with
Jérémie de Fombelle
Aug 05, 2021

For this third episode of our hotel podcast, Paul, our host, chats with the passionate hotelier and General Manager of LUX* Le Morne Resort, Jérémie de Fombelle. In the middle of a pandemic, Jérémie rallied all 300 of his team members to upskill and renovate the hotel all by themselves! It was such a success that the London Business School has made it a case study. We also discuss the taboo that is food waste in the hotel industry and how LUX* Le Morne became the first Zero Food Waste hotel in Mauritius.

Read more
Culinary excellence with Dave Minten and Walter Lanfranchi
Aug 27, 2021

The invitees on the fourth episode are two of LUX* Resorts & Hotels’ most loved culinarians, chefs Dave Minten and Walter Lanfranchi. From travelling the world in search of inspiration, to research and development in a test kitchen, from concept to real life, these two take us behind the scenes of LUX*, a hospitality brand known for its creative conceptual restaurants and dining.

Read more
The LUX* Tea Horse Road through the lens of
Michael Freeman
Sep 16, 2021

The invitee on episode 5 is none other than Micheal Freeman, the editorial photographer famed for his unusual ability to capture the people and landscapes of the storied Tea Horse Road in Yunnan, China. More recently he published The Life of Tea, after spending three years documenting China, Japan, Sri Lanka, and India. That Michael is somewhat of a globetrotter comes to no surprise: his first stint took him to the Amazon. The photographer with a background in Anthropology from Oxford University discusses his travels and journey.

Read more
Follow us on our channels: